Consumer Code

The Consumer Code for Home Builders (“the Code”) was developed by the home-building industry to make the home buying process fairer and more transparent for purchasers.

The Code is designed to help you understand what levels of service to expect from Walton Homes, feel fully informed about your purchase and know your consumer rights before and after you move in. In the unlikely event that problems arise, a speedy, free dispute resolution scheme is available to deal with complaints about breaches of the Code.

The full Code can be downloaded via button below

The Code covers a range of customer service Requirements, including:

  • Effective customer service training
  • Clear and truthful advertising and marketing materials
  • Sufficient pre-purchase information to help you make an informed decision about your purchase
  • Contact details for the Home Builder and other relevant bodies
  • Home Warranty information
  • Contract information including termination rights
  • Timing of construction, completion and handover
  • After-sales service
  • Complaints process

The current Code Requirements (fifth edition) apply to all Reservations signed on or after the implementation date of 1 January 2024 and are detailed within the Consumer Code – download a PDF copy

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